Privacy Policy
Effective Date: March 29, 2026
Dustin Baldwin Insurance, doing business as Dustin Baldwin Agency (“we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you provide through our website, https://dustinbaldwinagency.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including via phone, email, and SMS.
1. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth (if provided for insurance quoting)
- Insurance-related information (property details, vehicle details, business information, coverage needs, etc.)
- Any information you submit through forms, emails, or communications
B. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Provide insurance quotes and recommendations
- Service policies and respond to inquiries
- Communicate via phone, email, and SMS
- Send appointment reminders and account-related notifications
- Deliver marketing communications (where permitted by law)
- Improve website performance and user experience
- Comply with legal and regulatory requirements
3. SMS Communications & Consent (RingCentral / 10DLC Compliance)
By providing your phone number and opting in, you consent to receive SMS text messages from Dustin Baldwin Insurance, including:
- Conversational messages
- Appointment reminders
- Insurance-related updates
- Promotional messages (if consent is given)
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
You may also contact us at (406) 541-9119 or dustin@dustinbaldwinagency.com.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
4. How We Share Your Information
We may share your information only as necessary to operate our business:
- Insurance carriers and underwriting partners to obtain quotes and issue policies
- Service providers (e.g., CRM systems, communication platforms like RingCentral, website hosting)
- Legal or regulatory authorities when required by law
We do not sell your personal information.
We do not share SMS opt-in data or consent for marketing purposes with third parties or affiliates.
5. Cookies and Advertising
Our website may use cookies and similar technologies to:
- Analyze website traffic
- Improve functionality and user experience
- Support advertising efforts (e.g., Google Ads, Facebook/Meta pixels)
You can control cookies through your browser settings. You may also opt out of certain targeted advertising through tools such as:
- Google Ads Settings
- Network Advertising Initiative (NAI) opt-out
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
8. Your Privacy Rights
Depending on applicable U.S. laws, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
9. Children’s Privacy (COPPA Compliance)
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Dustin Baldwin Insurance (dba Dustin Baldwin Agency)
3215 Brooks St Ste B
Missoula, MT 59801
Phone: (406) 541-9119